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subtle true colour Yellow title It offers flexibility for simple or low-impact processes, where the requester knows to whom they should send the request.CAUTIONS FOR USE

It is not recommended for critical stages or those with high priority due to the lack of clear responsibility, or for stages that involve confidential data.

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Estado subtle true title It is not recommended for critical stages or those with high priority due to the lack of clear responsibility, or for stages that involve confidential dataEXAMPLE OF USE In a Technical Support process for the IT area, it is allowed for anyone who encounters difficulties or has any issues with any tool used in the company to open a ticket, which can be for errors, permissions, questions, requesting help, etc. In this case, we can define the assignment mechanism for this step – process Start component – as: Step Type of mechanism Open ticket Anyone → This means that anyone in the company can open a ticket to request support. Multimedia name mecanismo-qualquer-pessoa.mp4 width 100% page Plataforma ❙ Mecanismos de atribuição autostart true space fluig height 5%

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subtle true colour Yellow title Indicated for steps that require certain skills or experience to perform the necessary action, making responsibilities clear and leveraging the expertise and skills of each function within the companyCAUTIONS FOR USE

It is recommended to regularly review and update the roles so that they do not become obsolete, causing requests to be lost or directed to people who no longer hold the defined role.

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subtle true colour Yellow title By allowing dynamic assignment of responsibility, it is recommended for stages where responsibility varies according to the information provided throughout the processCAUTIONS FOR USE

Since it depends on the information contained in a field, the form needs to be well constructed, must request the information objectively, and instruct the requester to fill in the correct information so that it is useful in directing the stage.

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subtle true colour Yellow title CAUTIONS WITH FOR USE

If the stage is not critical or sensitive, defining only one responsible person can create bottlenecks and cause the request to be stalled for a long time, it can overload the responsible person with tasks that could be distributed among several people, in addition to the risk of delays in the process if the person is unavailable at any period or day.

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