The functioning of each of the mechanisms is detailed below.
Any
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Person
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This mechanism allows defining that any person with an active registration on the platform can be responsible for the steps in which it was configured; that is, any person can receive the request when it is sent to this steps, or any person can open requests for the process if it is the initial step.
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EXAMPLE OF USE
In a Technical Support process for the IT area, anyone who encounters difficulties or has any issues with any tool used in the company can open a ticket, which can be for errors, permissions, questions, requesting help, etc.
In this case, we can define the assignment mechanism for this step – process Start component – as:
Step
Type of mechanism
Open ticket
Anyone
→ This means that anyone in the company can open a ticket to request support.
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Specific
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Group
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This mechanism allows defining:
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EXAMPLE
In a Supplier Payment process, the Accounts Payable department of the company, which consists of 5 employees, executes the last step. All of the employees are capable of taking on this step and making the actual payment, but only one person must take on the request.
Thus, we can define the assignment mechanism for this step – Activity component – as follows:
Step
Type of mechanism
Possible responsible parties for the step
Execution method of the step
Request submission method
Make Payment
Specific group
Members of the Accounts Payable group
Individual activity
Submission to all in the group (pool)
→ This means that when you send the request to the Make Payment step, all members of the Accounts Payable group see the request as pending, and any of the individuals can take it on. As soon as one person takes on the request, they become responsible for making the payment, and the interface no longer displays the request as a pending item for the rest of the group. Therefore, the assignment mechanism facilitates the distribution of activities among the group, so when one person finishes their current activity, they can take on the next pending one, ensuring a constant flow of requests.
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Specific
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Role
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This mechanism allows defining:
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EXAMPLE OF USE
In a marketing campaign launch process, the company's vice presidents need to agree with the content and approach of the campaign in order to launch it to the market. Therefore, one of the steps in the process is the Approval of the vice presidents.
Thus, we can define the assignment mechanism for this step – Activity component – as follows:
Step
Type of mechanism
Possible responsible parties for the step
Execution method of the step
Request submission method
Consensus
VPs Approval
Specific group
Members of the Vice-presidents group
Joint activity
Submission to all in the group (pool)
80%
→ This means that when the request goes to the VPs Approval step, all members of the Vice-presidents group see the request as pending, and any of the individuals can take it on. 80% of the group members must to take on the step and take the same action (approve it) to reach the consensus for the request to proceed. Thus, the assignment mechanism ensures that the majority of vice presidents are aware of and agree with the campaign to launch it to the market, avoiding any type of information mismatch or misunderstandings.
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By
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Form Field
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This mechanism allows defining that only the person indicated in a field of the request form in a previous step is responsible for the step in which it was configured, meaning that only this person receives the request when it is sent to this step.
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id
@1
Only people who are part of a group can request the purchase of equipment.
Cloak
id
@1
trueMECHANISM
→ Specific group
trueSCENARIO
In an electronic equipment purchase process, such as laptops, monitors, mice, keyboards, headphones, among others, only a few people from the Infrastructure area are cleared to request purchases for the company's Purchasing area. That is, the employee who has a need for equipment must first contact the Infrastructure area to notify them of their need. They will analyze whether they already have the requested equipment or whether they will need to purchase it. If they need to purchase it, the people who manage the equipment – purchase, exchange, inventory control, disposal, etc. – in the Infrastructure area can open a purchase request for the equipment needed.
Thus, we can define the assignment mechanism for this step – process component – as:
Step
Type of mechanism
Possible responsible parties for the step
Request purchase of equipment
Specific role
Members of the Equipment Management group
→ This means that only people who manage the company's electronic equipment can open requests to the Purchasing area. Therefore, the assignment mechanism ensures that only authorized individuals with the needed information to decide whether to request a purchase can open requests, thus avoiding unnecessary purchases, conflicting information, outdated inventory, among other issues.
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id
@2
The responsible party must approve the expense in accordance with its category.
Cloak
id
@2
trueMECHANISM
→ By form field
trueSCENARIO
In an expense approval process, the requester fills in some information, such as the amount, justification, and category of the expense. The approval of this expense varies according to its category (travel, equipment, marketing, hiring, etc.), meaning that depending on the category, you need to send the approval to the manager responsible for it. When the requester selects the category, the system automatically fills in the Responsible Manager field.
Thus, we can define the assignment mechanism for this step – process component – as:
Step
Type of mechanism
Possible responsible parties for the step
Manager approval
By form field
Person informed in the Responsible Manager field
→ This means that when the request goes to the Manager Approval step, the person responsible for it, who will receive the request, is the one entered in the Responsible Manager field of the form, which the system automatically fills in when you select the expense category. Thus, the assignment mechanism ensures that each request is directed straight to the responsible person, facilitating the management and approval of expenses and also avoiding the hassle of having to transfer the request to another person, for example.
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id
@3
Only people who are part of management can request the opening of positions for HR
Cloak
id
@3
trueMECHANISM
→ Specific role
trueSCENARIO
In a Job-Opening Request process, only area managers can open requests when they identify the need due to increased demand, the departure of an employee, or a new strategic position in the team. This request needs to go through some approvals, such as HR, directors, and executive managers.
Thus, we can define the assignment mechanism for this step – Process component – as:
Step
Type of mechanism
Possible responsible parties for the step
Request job opening
Specific role
People who hold the Manager role
→ This means that only those who hold the role of people management within the company's areas can open a job-opening request. Thus, the assignment mechanism ensures that only authorized individuals who have the necessary information to open a position can submit requests.
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id
@4
The share buyback needs to be approved by 90% of the company's board members.
Cloak
id
@4
trueMECHANISM
→ Specific group
trueSCENARIO In a Share Buyback process, it is necessary for the members of the company's board need to agree with the strategy presented by that the executive team presents, as well as with the price that will to be paid for each share and with the value proposition that this decision will bring brings to the company. Therefore, one of the steps of the process is the Board Approval.
Thus, we can define the assignment mechanism for this steps step – Process component – as:
Step
Type of mechanism
Possible responsible parties for the step
Execution method of the step
Request submission method
Consensus
Council Approval
Specific group
Members of the group Advisors
Joint activity
Submission to all group members (pool)
90%
→ This means that when the request is sent goes to the Council Approval step, all members of the Advisors group will see the request as pending, and it can be taken on by any of the individuals . It is necessary for can take it on. 90% of the group members need to take on the step and take the same action (approve) for to reach the consensus to be reached and move the request to move forward. Thus, the assignment mechanism ensures that the majority of advisors are aware of and agree with the buyback proposal for it to be applied in order to apply it in the market, avoiding any type of information mismatch or misunderstandings.
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id
@5
The person responsible for approving a budget varies according to
depending on the amount.
Cloak
id
@5
trueMECHANISM
→ By form field
trueSCENARIO In a Budget Approval process, it is necessary you need to provide some data, including the total amount of the budget to be approved. The person responsible for approving this budget varies according to in accordance with the amount, as there are approval limits for the manager, for the executive manager, and for the director. When you enter the amount is entered in the form, the system automatically fills in the Person Responsible for Approval fieldis automatically filled, and you must send the Approval step must be sent to this person.
In this wayThus, we can define the assignment mechanism for this step – process component – as:
Step
Type of mechanism
Possible responsible parties for the step
Approval
By form field
Person indicated in the Person Responsible for Approval field
→ This means that when the request is sent goes to the Approval step, the person responsible for it and who will receive receives the request will be is the one indicated in the Person Responsible for Approval field of the form, which was the system automatically filled in when entering you entered the amount of the budget to be approved. Thus, the assignment mechanism ensures that each request is directed goes directly to the responsible person, facilitating the management and approval of budgets, and also preventing managers from receiving requests outside their approval limits and having to transfer them to another responsible party.
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id
@saiba-mais-1
What happens if the specific person configured in the mechanism is not available?
Cloak
id
@saiba-mais-1
The request will be gets stuck at that step. If the process has managers, only they will be are able to take action in place of the specific person.
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id
@saiba-mais-2
Can I assign a step of the process to more than one group simultaneously?
Cloak
id
@saiba-mais-2
No. At the moment, it is not possible to you cannot define more than one group as responsible for a step or for the management of a process.
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id
@saiba-mais-3
What happens if the step is assigned to a role and no one is currently fulfilling that role?
Cloak
id
@saiba-mais-3
The request will be gets stuck at that step, and no one will be is able to take it over unless the process has managers, as they can take over the request. For this reason, it is very important to always review and update the roles to ensure they represent the current organization of functions within the company.
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id
@saiba-mais-4
Is it possible to
Can I change the assignment mechanism after creating and configuring the activity/step
has been created and configured
?
Cloak
id
@saiba-mais-4
Yes, it is possibleyou can. However, if the process already has a published version, this change will result results in a new version of the process. And, to apply for the change to be applied to the next open requests, it is necessary you need to publish the process again.
Important!
Requests that were already open and in progress before the change will remain with keep the settings of the old version. Only new requests that are opened after the publication of the new version of the process will have get the changes.
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id
@saiba-mais-5
How can I ensure that the request does not get stuck for too long at a step without being taken over?
Cloak
id
@saiba-mais-5
There is no way to guarantee this. However, there are resources and best practices that can help prevent this from happening, such as:
configuring the step to notify the responsible person: this way, when the request reaches the step, the system notifies the responsible personis notified and , who becomes aware that there a task is a pending task under their responsibility;
defining at least one manager for the process: this way, if the requester is not available at the moment the request reaches the step (for example, they are absent), the manager can take over or transfer the request to another person;
always reviewing groups and roles: this ensures that they are always reflecting the current organization of the company, preventing requests from getting lost throughout the process.
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id
@saiba-mais-6
It is possible to
Can I use the Any Person mechanism
Any person
in steps that involve confidential data?
Cloak
id
@saiba-mais-6
Yes, it is possible to you can use it, but it is not recommendedwe do not recommend it. Steps that deal with confidential or critical data should be directed to authorized individuals who have access and can make decisions based on them.
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id
@saiba-mais-7
What happens if the field used for assignment is removed from the form?
Cloak
id
@saiba-mais-7
There are two situations that may occur in this scenario:
When the form belongs to the process in question, at issue; that is, it was created for that process: a message will inform notifies that the assignment mechanism for a certain step does not have the specified form field and it will not be possible to that you cannot publish the process containing this change in the form unless you change the mechanismis altered. This happens because, when editing the process form, the system automatically generates a new version is automatically generated for both the form and the process, and it is necessary you need to publish them for in order to apply the changes to be applied to the next requests that will to be opened.
When the form already existed and was only related to the process in questionat issue: an inconsistency will occur occurs when the responsible person tries to move the request from the previous step to the step that has the mechanism configured by form field, indicating that it was not possible to find the person responsible for the next step could not be found, and that the request will not be movedmove.
Informações
title
Attention!
This documentation is valid from theVoyager update (2.0) update onwards. If you are using a previous update, it may contain information different from what you see on your platform.