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If a request query is exported and the platform notification is not delivered, the completion notification e-mail is not received, and the file is not generated, the user probably does not have the My Documents folder where the file must be saved. In this case, open the Control Panel, General - Parameters tab, and check the option “Enable my documents”.

If the folder does not appear after completing this procedure, a database Insert must be performed. Open a ticket for the support team informing the database type and version, and inform whether it was converted from ECM to TOTVS Fluig PlataformaPlatform.