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Here’s a tip!
To make the system more accessible, the Login feature is adapted for reader applications.
Speaking of login...
The login page is the portal through which people access the company in TOTVS Identity. To access the login page, enter the company's domain in the browser's address bar, e.g.: https://suaempresa.fluigidentity.com.
The person is only able to authenticate through the login page of a company to which they belong; otherwise, they are denied access. If you fail to interact with Identity for more than 2 hours, you will need to re-enter your credentials.
Identity allows the use of two types of passwords at login: the Personal password (documentation in Portuguese language) or the network password, the latter of which requires integration with Active Directory.
With each authentication attempt, the Identity will check whether the password provided by the user complies with the company's password policy (documentation in Portuguese language), regarding the number of characters, expiration time, among other settings. If the password does not meet any of the requirements, you will need to change the password to login successfully.
The password policy can also enable the configuration of maximum access attempts, and if the user exceeds the number of unsuccessful attempts, their access is blocked and they receive an email notification about the restriction.
If the user is linked to multiple companies and is accessing via the generic address (app.fluigidentity.com), they must choose which company they wish to enter with each login, or they can set one company as the main one.
Logging in
01. On the company's login page in Identity, enter the email or account user.
02. Enter the login password.
You can use either your personal password or your network password if Active Directory integration is enabled for your company.
03. Click Sign in.
After clicking Sign In, if the information is correct, Identity authenticates to the system. If a consent form is configured, you will need to accept it so that the person is directed to the Launchpad.
Logging in with CAPTCHA
This option is only allowed if the person who manages the company in Identity has enabled the CAPTCHA Security feature.
01. On the company's login page in Identity, enter the email or account user.
02. Enter the login password.
You can use either your personal password or your network password if Active Directory integration is enabled for your company.
03. Click Enter.
A window will appear with a challenge, where you must select the blocks that contain the object described in the text.
If you cannot understand the image, you can use a new image by clicking the button 
Receive another challenge.
04. Click iVerify.
If the information is correct, Identity authenticates to the system. If a consent form is configured, you need to accept it so that the person is directed to the Launchpad.
Logging in with Multifactor Authentication (MFA)
This option is displayed only if the person has set up multi-factor authentication on their own account (documentation in Portuguese language), or if the feature is required for a group to which they are a member.
01. On the company's login page in Identity, enter the email or account user.
02. Enter the login password.
You can use either your personal password or your network password if Active Directory integration is enabled for your company.
03. Click Sign in.
If MFA has been configured as required for the group and has not yet been configured by the informed user, you need to follow the on-screen instructions until you complete the configuration.
04. Access the My Safe id application on your device and view the obtained code.
We recommend using the My Safe id app, but there are other authenticator apps on the market and they are compatible, one can opt for the authenticator of their choice.
05. On the multi-factor authentication page in Identity, enter the token and click Continue.
After clicking Sign In, if the information is correct, Identity will authenticate to the system. If a consent form is configured, you will need to accept it so that the person is directed to the Launchpad.
Important!
For the MFA to work correctly, the device from which the login is being performed and the device generating the token must be set to exactly the same time. Any time variation, even if it is a short period (1 minute), can result in a token error.
Logging in with the temporary password
Only company administrators in Identity can create a temporary password for other users, at registration or while managing. When you create a temporary password for the user, they are automatically no longer able to access with the previous password.
01. On the company's login page in Identity, enter the email or account user.
02. Enter the temporary password provided by the company's administration.
After that, if the information is correct, Identity will prompt you to change the password before proceeding with system authentication.
Logging in with social media profile
This option is presented only if a provider is configured. For more details, see the Providers documentation.
01. On the company's login page in Identity, click on the social network you want to use for authentication.
02. Enter the account and password registered in the social network.
After this, if the information is correct, Identity authenticates to the system. If a consent form is configured, you will need to accept it so that the person is directed to the Launchpad.
Set Main Company on Login
This option is available only for users who are linked to multiple companies and are accessing via the generic address (app.fluigidentity.com). With each login, you must choose which company to enter, or each user can set one company as the main one.
01. Access the address https://app.fluigidentity.com/ and enter the email or username of the account.
02. Enter the access password and click Enter.
After that, if the information is correct, Identity presents the list of all companies to which the user is linked.
03. Select the company you wish to access.
04. Check the option Save the choice and always access the same company to set it as the default accessed company.
05. Click Enter to access Identity.
To change the company set as the main one, you need to access User Settings (documentation in Portuguese language).
Password recovery
If the user has a Guest status, this feature resends the invitation email. Users who are in a Disabled status cannot reset their password. If the user does not have a registered email, they must request the administrator user to reset their password.
01. On the company's login page in Identity, click Forgot your password?.
02. In the E-mail field, enter the email address associated with the account for which you want to recover the password.
An email containing a numerical code for resetting the personal password is sent to the provided email inbox. This code expires in 10 minutes.
03. Enter the numerical code received via email in the Authentication Code field and click Confirm Code.
If the code entered is correct and within the valid period, you can set a new access password.
04. On the password reset screen, enter the new password.
The new password must comply with the requirements configured in the company's Password Policy (documentation in Portuguese language).
The option to select between Personal Password and Active Directory is presented only when the company has both personal password and AD password change enabled in its configuration.
If no AD is configured for the company, only the personal password change occurs. If the personal password is not enabled for the company, only the AD password change occurs. In these two cases, no selection option is presented on the screen, except if you are an administrator of the company.
05. Click Change Password to complete the password recovery.
After this, Identity changes the password, and you are redirected to the Launchpad.
If the user is linked to more than one company, it is important to emphasize that the personal password, when changed, is updated for all companies. The Active Directory password is changed only for the company that was selected at the time of the change.
Create account via Self-registration
This option is only allowed when the Self-registration (documentation in Portuguese language) feature has been enabled by the company administrator in Identity.
01. On the company's login page in Identity, click Create your account.
02. Enter the user's name.
03. Enter the user’s last name.
04. Enter the corporate email address.
The corporate email address must belong to one of the domains registered by the company administrator in Identity.
05. Enter Create account.
After completing the registration, the account must be activated through the invitation sent to the e-mail address entered.
Restoring multi-factor authentication (MFA) configuration
You should use this option if there has been a change of device or deletion of the account in the authenticator application. To use it, you must redeem the recovery codes stored at the time of MFA setup or through the User Security screen (documentation in Portuguese language). If you have lost the device and do not have the recovery codes, the alternative is to contact the company's administration and request the restoration.
01. On the company's login page in Identity, enter the email or account user.
02. Enter the access password.
03. Click Sign in.
04. On the multi-factor authentication page in Identity, click Lost device?
05. In the fields indicated, fill in the three restore codes according to the order requested.
06. Click Restore.
If the codes you entered are correct, the user's MFA setting is restored. To set up again, just go to the login screen.
Access Recovery After Lockout Due to Excessive Attempts
The lockout due to excessive attempts occurs only if the company has this configuration enabled. For more details on the configuration, please refer to the Password Policy (documentation in Portuguese language).
Important!
After being locked out due to excessive attempts, the user will not be able to authenticate in Identity, even if the password is entered correctly.
Be mindful that the password policy configuration is per company, so if the user is linked to another company without a limit on attempts or where the number of attempts is higher, access is not automatically blocked in the other company.
A user who is locked out due to excessive attempts can perform a personal password recovery on the login screen. When the password reset is completed, the user is automatically unlocked. If no email is registered for the password reset, they must request access recovery to the corporate administrator. The status change occurs on the user data screen.
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